Frequently Asked Questions


The cinemizer OLED compensates visual impairments from -5 to +2 diopters. What about astigmatism?

Astigmatism cannot be compensated.

While the battery is charging, the battery status LED flashes red, even if it was green earlier.

When the cinemizer OLED is in use and the battery status LED is green, it is possible that the charge level is just above orange status. If a USB plug is inserted for charging, the battery status LED flashes red. This informs the user to charge the battery longer – which is also good for battery life.

I can't turn off the cinemizer OLED by pressing the ON/OFF button.

You can turn off the cinemizer OLED by briefly pressing the ON/OFF button. If you hold it, the cinemizer OLED restarts.

I don't see a OSD on the right display.

Because of technical constraints in 1080p FRAME mode HDMI 1.4 (3D), the OSD is visible in left display only. In all other mode the OSD is visible in both eyes simultaneously.

3D Technology

When playing a 3D video in a top-bottom format with resolution of 1920 × 1080i 50 Hz, there is no top-bottom 3D format menu item in the OSD.

You can find a list of supported 3D formats for each resolution here.

Why can't I select side-by-side 3D format at 1080p?

Why can't I select side-by-side 3D format at 1080p?
The cinemizer OLED is supporting top-bottom and line-interleaved 3D format at 1080p. Side-by-side is supported at 1080i (interlaced). You can find a list of supported 3D formats for each resolution here.

The 3D effect is nothing special.

The 3D effect depends primarily on the recording or production of the video or game.
If the 3D effect is not that pronounced, this is the result of the original film.

I get a headache while watching videos in 3D.

Unfortunately, there are 3D movies on the market that do not have very good 3D quality. This leads to headaches and has nothing to do with the cinemizer OLED.

I have a 3D video in top-bottom formation on my PC.  How can I convert a top-bottom 3D formation to side-by-side?

The Stereoscopic Player program from allows you to select the input and output formats, thus turning a side-by-side format into top-bottom.

In the 3D mode, I see in one eye either a vertical or horizontal part (stripe) from the image of the other perspective.

The separation of the left and right image in the video, game, etc. is not exactly in the center, but slightly offset. Therefore, you must manually adjust the display horizontally or vertically in the 3D mode via the OSD. 

My 3D video from my PC does not appear correctly in the video glasses.

The cinemizer OLED features 16:9 displays. Therefore, 3D videos should be in the 16:9 format. A common mistake is to set 800 x 600 resolution on a computer instead of 16:9. As a result, the 3D image on the cinemizer OLED is distorted. It is therefore important to set 16:9 resolution on your PC (HDMI) in order to achieve right/left image separation corresponding to the original. This is, e.g. 1280 x 720 pixels.

Why is there no 3D effect when I play a 3D video on my cinemizer?

Ensure that a true 3D (stereoscopic) game or video is being played. Depending on the 3D format (side-by-side, top-bottom or line interleaved), this 3D format must be configured on the cinemizer in the OSD before the multifunction switch is set to 3D mode by holding it (~3 seconds).

Why do I see a double image in the glasses although I set the right 3D image in the OSD?

Use the OSD to inform the cinemizer OLED which 3D format is being played. Once you have selected the right 3D format in the OSD, you have to activate the 3D mode by holding the button (~3 seconds).

What games support 3D?

There are already a number of 3D games for the various gaming platforms. There are more than 50 for PS3, more than 20 for XBox and more than 100 3D games for PCs.

When I play a video, does the cinemizer OLED convert it to 3D?

No. The cinemizer OLED does not convert 2D videos or games into 3D. As of today, automatic 2D-3D conversion are unsatisfactory.

How exactly does 3D work in the cinemizer OLED video glasses?

The cinemizer OLED features two displays, one for each eye. Therefore, each eye can be shown a different image. There is no flicker or loss of brightness compared to shutter or polarization glasses. See the manual for more information.


I can't see anything in the glasses when I connect a video source via AV-In.

If the iPod/iPhone adapter is connected, please disconnect it if you are watching a video via the AV-In port. You can see how to attach and remove the HDMI adapter in this video.

My new video cable does not work.

When buying a video cable for the cinemizer OLED, you must ensure that the pin assignments on the plug match.
Unfortunately, there is no standard assignment on the 4-pin plug. Therefore, we recommend purchasing the video cable from stores listed from us.


HDMI Input

I can't see a 3D image in the cinemizer glasses when I connect to PS3 via HDMI.

The 3D mode in PS3 is only active if the supported display resolution on the PS3 is set to 1080 p under Settings. Once this setting is made, you have to activate the 3D display mode in the respective game.

Which resolutions are supported under HDMI?

  • 640x480p 60Hz
  • 720x576p 50Hz
  • 720x480p 60Hz
  • 1280x720p 50/60Hz
  • 1920x1080i 50/60Hz
  • 1920x1080p 50/60Hz
  • 1920x1080p 24Hz
  • HDMI 1.4 3D 1080p 24 Hz frame packing
  • HDMI 1.4 3D 720p 60Hz frame packing

The cinemizer OLED is connected to a Blu-ray player, but I can't see anything.

If you are using a poor-quality HDMI cable to connect the cinemizer OLED to your Blu-ray player, it may result in videos being played incorrectly. Ensure that you use an HDMI-certified cable.

There is a chirping noise when using the ear-canal head phones of the cinemizer OLED.

When cinemizer OLED is connected to a HDMI source like SONY Playstation PS3 where the audio settings had been changed manually, chirping noise might be audible if the audio mode is not supported by the cinemizer.
The cinemizer OLED supports following Audio formats:

  • Linear PCM 2 k. 44.1 kHz
  • Linear PCM 2 k. 88.2 kHz
Please make sure the audio settings are set to either linear PCM 2k 44.1kHz or linear PCM 2k 88.2kHz.

Why is my cinemizer OLED not detected as 3D screen?

If your video source and cinemizer OLED is connected with a low quality HDMI cable, it can happen that cinemizer is not detected as 3D screen. Please make sure you are using a HDMI certified HDMI cable.

How can I connect my smartphone or tablet to the cinemizer OLED?

Modern smartphones and tablets with the Android operating system or Apple iOS can make the full display content, including content for all applications, available to external monitors via a digital interface. Please check whether your smartphone model can play digital videos.
Via manufacturer-specific adapters such as MHL, Apple Lightning Digital AV Adapter or Apple 30-pin Digital AV Adapter (video mirroring is available on the iPad 2 or later versions and the iPhone 4S), the display content ca be viewed via an HDMI interface directly in the cinemizer OLED.
Thanks to the digital image transmission now available in the smartphones, fantastic image quality is achieved in the cinemizer OLED.
Because all digital display content is displayed digitally by the smartphones, mobile video as well as mobile gaming are possible with a hitherto undreamed-of, breathtaking image quality in the cinemizer OLED Multimedia Glasses.

The cinemizer OLED is connected to a computer and 1080p display resolution is selected but there is no picture or a distorted picture in the cinemizer OLED glasses.

Some Windows PC's have 49Hz oder 59Hz display refresh rate predefined.
The cinemizer supports 50Hz and 60Hz at 720p and 1080p. Please make sure you have set 50Hz or 60Hz graphic mode.
Windows 7: Display resolution settings -> select cinemizer display -> select extended settings -> selecte list all modes -> select 50Hz/60Hz


What are the advantages of the head tracker compared to a mouse?

In contrast to a mouse, the cinemizer head tracker records rotation of the head in all three dimensions, making control much more intuitive. Supported applications can access the additional movement information, allowing you to interact even more realistically.

 Is the head tracker compatible with all applications?

The cinemizer head tracker can be used as a mouse replacement for all applications. The application has to be adapted to use additional sensor information. A software development kit (SDK) is available for this.

Which operating systems are supported?

The use of standard drivers allows support of all common operating systems.

Where can I download drivers for the head tracker?

The head tracker will be recognized automatically by all supported operating systems. A special driver is not required.

How can I change the mouse speed of the head tracker?

The speed of the mouse pointer can be adjusted at any time using the headtracker configuration tool provided on the support page.

Where can I find the head tracker manual?

The headtracker manual can be downloaded here.

Why does the mouse pointer move after connecting the head tracker?

After connecting the head tracker starts to self-calibrate. Is should therefore not be moved during the first ten seconds, if possible.

The tracker does not react.

There can be several reasons for this:
First install the configuration tool if you have not already done so. The tray icon is highlighted in blue when the head tracker is recognized. If the head tracker still does not react please check whether mouse emulation is activated in the configuration tool. To do this, open the tool. The checkbox for “Activate mouse emulation” has to be ticked.
If the tool does not recognize the head tracker please test it on a different USB port.

The head tracker is recognized but the movements are not fluid in one or several axes.

As a first step, please connect the head tracker without any extensions on USB cable or USB hub. Use shielded extensions where possible.

Can the cinemizer head tracker be connected to an iPhone?

No, the cinemizer head tracker has a standard USB interface.

Is the SDK also compatible with the iOS operating system?

An SDK for Windows operating systems is available for accessing the raw data.
Accessing the standard USB HID (Human Interface Device) is very easy and possible on all operating systems.

iPod/iPhone compatibility

Does the iPad also work with the cinemizer?

The cinemizer adapter kit for iPod and iPhone is certified by Apple for the following devices:

  • iPod nano 3rd to 5th generation
  • iPod with video 30/60 GB 5th Generation
  • iPod Classic 80/120/160 GB 8th Generation Generation
  • iPod Touch 1st to 4th Generation
  • iPhone, 3G, 3GS, 4, 4S

In principle, all video-capable iPod and iPhone models are supported having the 30-pin connector. All newer models of Apple devices with the Lighting plug are mechanically not compatible with the cinemizer Apple Adatper kit. Nevertheless they can be connected with the Apple Digital AV Adapter via HDMI. All iPod and iPhone models with video capability and 30 pin connector are supported. 1st and 3rd generation iPad models also work with the Adapter Kit. The 1st generation iPad, however, exerts constant mechanical pressure on the cinemizer OLED adapter connector and is therefore not recommended. Use of the cinemizer OLED Adapter Kit for iPod and iPhone is summarized in a short instruction manual:

Apple devices with Lightning connector are not mechanically compatible with the cinemizer Apple Adapter Kit.
Newer iPod, iPhone and iPad models with Lightning connector benefit from digital video transmission and can be connected to the cinemizer OLED via HDMI using the “Apple Digital AV adapter”. This results in much higher image quality. Also, the entire display contents are digitally transmitted to the OLED multimedia glasses, allowing mobile video as well as mobile gaming with breathtaking image quality.

Can I use the iPod/iPhone adapter for the cinemizerpluswith the cinemizer OLED?

The cinemizerplus iPod/iPhone adapter does NOT work with the cinemizer OLED.

Is it possible that an iPod behaves differently?

It is possible for problems to occur in the interaction with the cinemizer OLED following a software update to the iPod or iPhone. This can result from functional changes to the iPod or iPhone. Apple is responsible for ensuring the compatibility of different software versions.

Why doesn't my iPod nano 6th generation work?

Unlike the 3rd to 5th generations, the 6th generation iPod nano does not support videos. Therefore, the 6th generation iPod nano cannot play videos.

Is it possible to connect an iPod or iPhone to the cinemizer via HDMI?

Apple is selling an accessory called Digital AV Adapter which has an HDMI jack at the end. Via an HDMI to Mini-HDMI-cable you can directly connect the cinemizer with an iPod or iPhone. Supported devices are: iPod touch 4th generation, iPhone 4, iPhone 4S, iPad 2nd generation and iPad 3rd generation.

Neither sound nor image in cinemizer OLED glasses when using iPod and/or iPhone.

Please make sure the cinemizer-iPod/iPhone adapter is completely connected to the cinemizer battery box. After this step, please make sure your iPod or iPhone is completely connected to the cinemizer-iPod/iPhone adapter. Authentication will start automatically and is indicated by the red blinking mode LED. After successful authentication the mode LED will turn green and you can start playing a video on the iPod/iPhone.

How can I connect the new iPhone 5, iPod touch 5th generation or iPad 4 to the cinemizer?

The new Apple mobile devices are coming with a Lighting jack. Those Apple devices are mechanically not compatible with the cinemizer OLED Adapter kit. However they can be connected with the Apple "Digital AV Adapter" via HDMI to the cinemizer OLED.